Refund and Returns Policy

At Cheap Cigarette Smokes, we strive to provide high-quality products and a smooth shopping experience. This Refund & Return Policy outlines our procedures for returns, refunds, and exchanges. By purchasing from our website, you agree to the terms outlined below.

1. Returns

Due to the nature of our products, we do not accept returns unless the item is defective or damaged upon arrival. If you receive a defective or damaged product, please contact us immediately.

Conditions for Return:

  • You must contact us within 7 days of receiving the item.
  • The product must be unused and in its original packaging (except in cases of damage or defect).
  • Proof of purchase is required for all return requests.

To initiate a return, email us at:
Email: support@cheapcigarettesmokes.com.au

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the original payment method within 7–10 business days.

Important Notes:

  • Shipping fees are non-refundable.
  • Refunds may take additional time to appear in your account depending on your bank or payment provider.
  • Partial refunds may be granted if the product is not in its original condition, is damaged, or missing parts.

3. Exchanges

We currently do not offer exchanges for products, except in cases of defective or damaged items. If you receive a defective or damaged product, please contact us to arrange a replacement.

4. Shipping for Returns

Customers are responsible for the shipping costs associated with returning defective or damaged items. We recommend using a trackable shipping service to ensure your return is delivered safely.

5. Non-Returnable Items

Certain products are non-returnable for safety, health, or hygiene reasons. This includes, but is not limited to:

  • Cigarettes and tobacco products once shipped
  • Opened or partially used items

6. Contact Us

For questions, concerns, or to request a return or refund, please contact our support team:

Email: support@cheapcigarettesmokes.com.au
Website: https://cheapcigarettesmokes.com.au